Finding Information 11
• Solutions — Troubleshooting hints and tips, articles
from technicians, online courses, and frequently asked
questions
• Community — Online discussion with other Dell
customers
• Upgrades — Upgrade information for components, such
as the memory, hard drive, and operating system
• Customer Care — Contact information, service call and
order status, warranty, and repair information
• Service and Support — Service call status, support
history, service contract, and online discussions with
support
• Reference — Computer documentation, details on my
computer configuration, product specifications, and
white papers
• Downloads — Certified drivers, patches, and software
updates
• Desktop System Software (DSS)— If you reinstall the
operating system for your computer, you should reinstall
the DSS utility prior to installing any drivers. DSS
provides critical updates for your operating system and
support for Dell™ 3.5-inch USB floppy drives, AMD
™
processors, optical drives, and USB devices. DSS is
necessary for correct operation of your Dell computer.
The software automatically detects your computer and
operating system and installs the updates appropriate
for your configuration.
Dell Support Website — support.dell.com
NOTE: Select your region or business segment to view the
appropriate support site.
To download Desktop System Software:
1
Go to
support.dell.com
, select your region or business
segment, and then enter your Service Tag.
2
Select
Drivers & Downloads
, then click
Go
.
3
Click your operating system, and then search for the
keyword
Desktop System Software
.
NOTE: The support.dell.com user interface may vary
depending on your selections.
• How to use Windows XP
• How to work with programs and files
• How to personalize my desktop
Windows Help and Support Center
1
Click
Start
→
Help and Support
.
2
Type a word or phrase that describes your problem, and
then click the arrow icon.
3
Click the topic that describes your problem.
4
Follow the instructions on the screen.
What Are You Looking For? Find It Here
