To
file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number (VIN)
and
a
statement
of
the
nature
of
your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors.
We prefer you utilize the Customer Satisfaction
Procedure before
you
resort
to
AUTO LINE, but
you
may contact the BBB at any time. The BBB will attempt
to
resolve the complaint serving as an intermediary
between
you
and Chevrolet. If this mediation is
unsuccessful, an informal hearing will be scheduled
where eligible customers may present their case to an
impartial third-party arbitrator.
The arbitrator will make a decision which
you
may
accept or reject. If
you
accept the decision,
GM
will be
bound by that decision. The entire dispute resolution
procedure should ordinarily take about
40
days from the
time
you
file
a
claim until a decision is made.
Some state laws may require
you
to
use
this
program
before filing a claim with a state-run arbitration program
or in the courts. For further information, contact the
BBB at 1-800-955-5
100
or the Chevrolet Customer
.
Assistance Center at 1-800-222- 1020.
REPORTING SAFETY DEFECTS
TO THE UNITED
STATES
GOVERNMENT
If
you
believe that your vehicle has a defect which could
cause a crash or could cause injury or death,
you
should
immediately inform the National Highway Traffic
Safety Administration (NHTSA), in addition to
notifying General Motors.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles,
it
may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer or
General Motors.
To contact NHTSA, you may either call
the
Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-0123 in the
Washington, D.C. area) or write to:
NHTSA,
U.S.
Department of Transportation
Washington, D.C. 20590
You can also obtain other information about motor
vehicle safety from the Hotline.
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