Wholesale Calls Product Handbook v4.1
British Telecommunications plc Page 37 of 47
March 2009
7. FAULT REPAIR
Most faults that may occur will be due to a problem with the telephone line. CPs will
need to advise the End User to contact his provider of the analogue direct exchange
line in the first instance.
If the fault is traced to the WCLI Service the Communications Provider should report
the fault to the SMC during the working day who will take the necessary steps to
resolve.
