Produkte der Marke Arris

I’m not getting on the Internet. (Ethernet)

If you are using a hub, is the hub turned on?

Are you using the right type of Ethernet cable? Use the supplied cable for

direct connection to a computer; use a cross-over cable for connection to a

hub or home router.

Press the Reset button on the back of the Telephony Modem.

I’m not getting on the Internet. (USB)

Did you load the USB drivers?

If you are using a powered USB hub, is the hub turned on?

Check the USB cable connections. Disconnect and reconnect the USB cable.

Restart the computer.

Press the Reset button on the back of the Telephony Modem.

I can get on the Internet, but everything is slow.

If the Web site you are visiting is very popular, that site may be having trou-

ble servicing all the requests. If other sites download quickly, wait for a few

minutes and try again. Usage during peak hours may also affect the con-

nection speed.

If your Telephony Modem is connected to a LAN (Local Area Network), either

directly or through a ﬁrewall, other communications on the LAN may slow

down your connection.

To test your network speed, try an online test such as

http://reviews.cnet.com/Bandwidth_meter/7004-7254_7-0.html

I have two computers connected to the Telephony Modem, but only one

can get on the Internet.

Check your cable company’s terms of service: they may allow only one com-

puter to connect directly to the Telephony Modem.

Touchstone TM722 Telephony Modem User’s Guide

Safety

Getting

Started

Battery

Installation Installation

USB

Drivers

Ethernet

Conﬁguration Usage Troubleshooting Glossary