Introduction
“One-To-One” Counseling Service Card
User Name: Vehicle Purchase Date:
Sales Agency: Model:
Vehicle VIN Number:
Following items should be validated by the user:
I. Related items confirmation at vehicle delivery (―√" for Yes as
―×‖ for No)
Basic vehicle operation method has been introduced and the
onsite delivery inspection is certified OK.
Quality warranty policy has been introduced.
Vehicle driving notices have been introduced.
The importance of vehicle periodical maintenance and
maintenance period/mileage has been introduced.
The importance of vehicle maintenance/repair at Chery
authorized service station has been noted.
Maintenance Manual and User’s Manual has been handed over
and the reading is reminded.
The function and operation method of service hotline of Chery
Company has been noted.
II. ―One-To-One‖ counseling service mode introduction (―√‖ for
Yes as ―×‖ for No)
Contact the service counsel instead of anyone else in case of
any problems or needs.
The service counsel appointed by the service station is the
exclusive person to communicate and contact with the user.
One user is only served by one service counsel: "One-To-One‖
User may choose other service counsel when dissatisfied with
current service counsel.
III. Major job introduction of service counsel (―√‖ for Yes as ―×‖
for No).
Repair maintenance service reception
Complaint acceptance
Periodical maintenance reminding visits
Repair/Maintenance counsel explanation
Periodical greeting visits
Repair/maintenance reservation acceptance
Service activity reminding visits
Annual authentication reminding/acceptance
Important festival greeting
Other activities of user’s needs
IV. Establishment of ―One-To-One‖ counseling service
relationship.
User Signature/Date: Service Counsel Signature/Date:
Form Two Saved by Customers
客户留存
