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40
Checkpoints before requesting for service
Resolution
Check the power of the other
product.
Connect the power cord
properly to the outlet.
Install the refrigerator where the
external temperature is
between 5 and 43℃.
When the
cooling does
not work at all
Check
Is the power shut-down?
Is the power plug unplugged from
the outlet?
Is the installed location too hot
or cold?
Cool down the hot food before
storing the food.
Close the drawer completely after
adjusting the leveling legs to make
the front of the product slightly
higher and making sure that the
stored food is not stuck.
Check the installed location.
Leave an appropriate clearance
around the refrigerator.
Refer to the installation method
and install where the surrounding
temperature is above 5℃.
Set the storing temperature to
"Mid" or "Max".
Make sure that the deodorant
goes inside when assembling it.
Select the right food type.
When the
cooling is not
working well
Did you store hot food without
cooling it down?
Is the door completely closed?
Does it receive direct sunlight or is
near a heating device?
Is there an appropriate clearance
around the refrigerator?
Does the temperature of the
installed location go below 5℃?
Did you set the storing
temperature to "Min"?
Is the drawer basket assembled
correctly?
Is the food type set as
"Vegetable/Fruit?"
Install the refrigerator where the
floor is firm and leveled.
Set the object properly.
Is the floor of the installed location
soft or is the refrigerator installed
on an unstable floor? (It can make
noises on the wooden floor.)
Are there any objects on the top or
on the back of the refrigerator?
When you hear
a weird noise
