In Case of Problems
53
13 In Case of Problems
Service−Hotline
Should problems arise with the telephone, please refer to the following in-
formation first. In the case of technical problems, you can contact our hot-
line service, tel. 0180 5 001388 (cost via Telekom at time of going to print:
14 ct/min). In the case of claims under the terms of guarantee, contact
your sales outlet. There is a 2 year period of guarantee.
Problems and solutions
Problems Solutions
No connection to base
station possible
− Check that the handset has been regi-
stered on the base station with the
correct PIN code Page 47.
No telephone calls possible − The telephone is not connected pro-
perly or is defective. Only use the tele-
phone connection cable supplied.
− Test whether the telephone connec-
tion is in order by using another tele-
phone.
− The power adaptor plug is not plug-
ged in or there is a complete power
failure.
− The rechargeable battery pack is
empty or defect.
− The handset is too far from the base
station.
− Dialling mode is set incorrectly
Page 47.
Connection is disturbed or
cut off
− The handset is too far from the base
station.
− The base station is in an unsuitable
location.
The system no longer
responds
− Reset all the functions to their default
settings Page 47.
− Disconnect the power adapter plug
briefly from the power socket.
The battery pack is empty
in a short time
− The battery pack is empty or defect.
− Place the handset in the base station
properly. Clean the contact surfaces
on the handset and base station with
a soft, dry cloth.
− Place the handset in the base station
for 20 hours.
The caller number display
(CLIP
1
) does not function
− The caller number display function is
a supplementary service offered by
telephone network providers. Contact
your network provider for further infor-
mation.
− The caller has suppressed the trans-
mission of their phone number.
The answering machine
does not record any mess-
ages
− Ensure that the answering machine is
connected correctly and switched on.
− Check whether the answering ma-
chine memory is full. Delete messa-
ges from the memory, if necessary
Page 46.
No remote access functions
can be executed
− Check that the correct security code
has been entered for the remote ac-
cess Page 46.
− The telephone used for remote access
must be set to Tone dialling mode.
Service−Hotline Germany: Tel. 0180 5 001388 (cost via Telekom at time of going to print: 14 ct/min)
1
CLIP: Calling Line Identification Presentation = Display the caller’s
phone number.
