Audio Concepts Brand's Products

45641001TH Rev.1

xii /

Oki Data CONFIDENTIAL

5. ERROR CODE AND TROUBLESHOOTING .................................................. 5-1

5.1 General Descriptions ............................................................................ 5-1

5.1.1 If a problem continues even after performing all troubleshooting. ................... 5-1

5.1.2 Collection of debug logs with a USB device ................................................... 5-2

5.2 ErrorCodeList ...................................................................................... 5-4

5.2.1 Jam ................................................................................................................. 5-4

5.2.2 Service call ..................................................................................................... 5-5

5.2.3 ErrorinInternetFAX/ScanningFunction ...................................................... 5-8

5.2.4 Printer function error ..................................................................................... 5-17

5.2.5 WebPagerelatederror/Communicationerrorwithexternalapplication ....... 5-19

5.2.6 MFP access error ......................................................................................... 5-20

5.2.7 Maintenance error ......................................................................................... 5-21

5.2.8 Networkerror ................................................................................................ 5-22

5.2.9 Error history .................................................................................................. 5-25

5.3 Diagnosis and Prescription for Each Error Code ................................ 5-27

5.3.1 Check item .................................................................................................... 5-27

5.3.2 Paperjaminnishersection ......................................................................... 5-28

5.3.3 Finisher related service call .......................................................................... 5-32

5.3.4 Communication related service call .............................................................. 5-40

5.3.5 Scanner related service call .......................................................................... 5-42

5.3.6 Circuit related service call ............................................................................. 5-43

5.3.7 Other service call .......................................................................................... 5-44

5.3.8 ErrorinInternetFAX/ScanningFunction .................................................... 5-67

5.3.9 Printer function error ..................................................................................... 5-79

5.3.10 WebPagerelatederror/Communicationerrorwithexternalapplication ....... 5-82

5.3.11 MFP access error ......................................................................................... 5-86

5.3.12 Maintenance error ......................................................................................... 5-88

5.3.13 Network error ................................................................................................ 5-93

5.4 Other errors ...................................................................................... 5-103

5.4.1 Equipmentoperationdisabledaftertheinstallationofoption(s) ................. 5-103

5.4.2 WirelessLANconnectiondisabled ............................................................. 5-103

5.4.3 “InvalidDepartmentCode”isdisplayed ...................................................... 5-103

5.4.4 Ethernet disabled in half-duplex communication ........................................ 5-103

6. REPLACEMENT OF PC BOARDS/HDD ........................................................ 6-1

6.1 Removal and Installation of PC Boards/HDD ....................................... 6-1

6.1.1 Right side cover .............................................................................................. 6-1

6.1.2 SYS Board cover ............................................................................................ 6-4

6.1.3 SYS board ...................................................................................................... 6-5

6.1.4 Hard disk (HDD) ............................................................................................. 6-6

6.1.5 SRAM board <for SYS board> ........................................................................ 6-8

6.1.6 FAXunit .......................................................................................................... 6-9

6.2 Precautions,ProceduresandSettingsfor

Replacing PC Boards and HDD .......................................................... 6-10

6.2.1 Precautions when replacing PC boards ........................................................ 6-10

6.2.2 HDD fault diagnosis ...................................................................................... 6-11

6.2.3 Precautions and procedures when replacing the HDD ................................. 6-13