.XQGHQGLHQVW
6HUYLFH DSUqVYHQWH
6HUYL]LR DVVLVWHQ]D
=HQWUDOH &HQWUDOH
0LWWHOODQG ,QQHUVFKZHL] %DVHO =ULFK
,QGXVWULHVWU
/HQ]EXUJ
=HQWUDOH
5HSDUDWXUVHUYLFH
(UVDW]WHLOYHUNDXI
)D[ 6HUYLFH
6HUYLFH DSUqVYHQWH
2VWVFKZHL] *ODUXV *UDXEQGHQ
5RUVFKDFKHUVWU
6W *DOOHQ
5HSDUDWXUVHUYLFH
(UVDW]WHLOYHUNDXI
)D[ 6HUYLFH
/D 6XLVVH 5RPDQGH 9DODLV )ULERXUJ -XUD
5RXWH GH 3ULOO\
&ULVVLHU
6HUYLFH DSUqVYHQWH
3LqFHV GH UHFKDQJHV
)D[ 6HUYLFH
%HUQ 6RORWKXUQ
0RRVVWU
6FK|QEKO
5HSDUDWXUVHUYLFH
(UVDW]WHLOYHUNDXI
)D[ 6HUYLFH
7LFLQR
YLD 5RYHUH
%UHJDQ]RQD
&HQWUDOH
6HUYL]LR DVVLVWHQ]D
9HQGLWj SH]]L GL ULFDPELR
)D[
3LqFHV GH UHFKDQJHV
&KqUH FOLHQWH FKHU FOLHQW
&RQQDLVVH]YRXV QRWUH FRQWUDW GH VHUYLFH DSUqV
YHQWH"
9RXV SRXYH] YRXV DVVXUHU GXUDQW GH QRPEUHXVHV
DQQpHV FRQWUH WRXV OHV IUDLV GH UpSDUDWLRQ pYHQWXHOV
FRQWUH XQH PRGHVWH FRWLVDWLRQ DQQXHOOH /H FRQWUDW
FRXYUH LQWpJUDOHPHQW OHV IUDLV GH GpSODFHPHQW GH WUD
YDLO HW GH SLqFHV GpWDFKpHV
1RXV YRXV GRQQHURQV YRORQWLHUV GH SOXV DPSOHV UHQ
VHLJQHPHQWV DX QXPpUR GH WpOpSKRQH VXLYDQW
7HO
*DUDQWLH
1RXV DVVXURQV SRXU FH SURGXLW XQH JDUDQWLH GH
PRLV jFRPSWHU GH OD GDWH G·DFKDW &HWWH SUHVWDWLRQV
FRXYUH H[FOXVLYHPHQW OHV YLFHV GH PDWpULDX[ HW GH ID
EULFDWLRQ 1RXV GpFOLQRQV H[SUHVVpPHQW WRXWH UHVSRQ
VDELOLWp SRXU GHV GRPPDJHV RX FRQVpTXHQFHV GH
GRPPDJHV SURYRTXpV SDU OH QRQ UHVSHFW GHV SUHVFULS
WLRQV G·LQVWDOODWLRQ RX GX PRGH G·HPSORL 6RQW H[FOXV
GH OD FRXYHUWXUH GH FHWWH JDUDQWLH OHV DSSDUHLOV D\DQW
pWp UpSDUpV SDU GHV WLHUV DLQVL TXH OHV GRPPDJHV SUR
YRTXpV SDU OD IDXWH GH O·XWLOLVDWHXU /HV IUDLV GH GpSOD
FHPHQW GH PDLQ G·RHXYUH HW GH PDWpULHO GXUDQW
O·DQQpH GH JDUDQWLH VRQW HQWLqUHPHQW SULV jQRWUH
FKDUJH 1RXV QH SRXYRQV SDV SUHQGUH HQ FRQVLGpUD
WLRQ GHV GHPDQGHV SRXU GRPPDJHV VRUWDQW GX FDGUH
H[SOLFLWH GH FHWWH JDUDQWLH /D SpULRGH GH JDUDQWLH Q·HVW
SDV UHQRXYHOpH QL SURORQJpH ORUV G·XQH UHPLVH HQ pWDW
G·XQ UHPSODFHPHQW 3DU DLOOHXUV OHV GLUHFWLYHV GH OD
)($ VRQW DSSOLFDEOHV