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RW Series User Guide
4. Partial/missing print:
• Check media alignment.
• Clean print head.
• Ensure Media Cover is properly closed and latched.
5. Garbled print:
• Check baud rate.
6. No print:
• Check baud rate.
• Replace battery.
Always dispose of used batteries
properly. Refer to Appendix D for more information on
proper battery disposal.
• Check cable to terminal.
• Wireless units (Bluetooth or 802.11b) only: Establish RF
Link. Restore LAN associativity on 802.11b wireless units.
• Invalid label format or command structure — put printer in
Communications Diagnostic (Hex Dump) Mode to diagnose
problem (refer to Troubleshooting Tests section).
7. Reduced battery life
• Check battery date code — if battery is one to two years
old, short life may be due to normal aging.
• Replace battery. (
Always dispose of used batteries
properly. Refer to Appendix D for more information on
proper battery disposal.)
8. Flashing icon:
• No application or application corrupted: reload program.
•Flashing indicator is normal while data is being received.
8. Flashing icon:
• No application or application corrupted: reload program.
•Flashing indicator is normal while data is being received.
9. Flashing or icon :
• Check that media is loaded.
• Ensure Media Cover is properly closed and latched.
10. Skips labels (only when using label stock):
• Check media for top of form sense mark or label gap.
• Check that the maximum print field has not been exceeded
on label.
• Ensure bar or gap sensor is not blocked or malfunctioning.
11. Communication Error:
• Check media is loaded.
