Problem Possible cause Solution
The brush feels
too harsh on the
skin.
If you experience the brush
head as too harsh, we
advise you to start using
the Sensitive or Extra
Sensitive brush head. The
Sensitive and Extra
Sensitive brush heads have
softer bristles. We
recommend the Sensitive
brush head for sensitive
skin and the Extra Sensitive
brush head for extra
sensitive and dry skin.
I don’t know with
which cleansing
products I can
use the brush
head.
We advise you to cleanse
your skin with your favorite
cleanser. You can use
cleansing gel, foam, oil,
milk or lotions. Please do
not use scrub cream or gel
with particles.
My smartphone
does not charge
when placed onto
the charging pad.
The smartphone is
not placed
correctly onto the
charging pad.
Place the smartphone onto
the charging platform of
the charging pad. When
placed correctly, the
charging pad will make a
sound and the charging
indicator on the charging
pad starts flashing white.
The wall socket
into which you
have inserted the
adapter is not live.
Verify whether there is a
power failure and if the
wall socket to which you
connect the charging plate
is live. If you use a wall
socket in a bathroom
cabinet, you may need to
switch on the light to
activate the socket.
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