What to do if…
30
Excessive foaming dur-
ing the main wash.
Probably too much detergent
was used
Dose detergent exactly in
accordance with the manu-
facturer’s instructions.
Water runs out from
under the washing
machine.
Threaded fitting on the
water inlet hose is leaking.
Tighten the water inlet hose
Drain hose is leaking.
Check drain hose and if nec-
essary, replace.
drain pump cover is not
closed properly.
Close cover properly.
Washing is trapped in the
main door.
Stop program, remove wash-
ing from the door, start a
new program.
Softener is not washed
in, compartment for
conditioner is full with
water.
Suction cap in the condi-
tioner compartment is not
correctly positioned or is
blocked.
Clean detergent
drawer, place suction cap
firmly in position.
Appliance does not
spin, water in the
drum.
o (Rinse Hold) selected. o Deselect (Rinse Hold).
Soaking program is
finished.
Pump out the water and set
the main wash cycle as
desired.
Washing is not spun
properly, water is still
visible in the drum.
Drain hose is kinked. Remove kink.
Maximum pump head (drain
height 1m above the floor
on which the machine is
standing) is exceeded.
Please contact customer
service who have a retrofit
kit for pumping to heights of
greater than 1m.
drain pump is blocked.
Switch off the machine and
unplug from the mains, clean
the drain pump.
In the case of siphon con-
nection: siphon is blocked.
Clean siphon.
It is not possible to
open the main door.
Program is not yet finished
(On/Off indicator lamp is
illuminated).
Wait until the On/Off indica-
tor lamp extinguishes.
Rinse water is cloudy.
This is probably due to a
detergent with a high silica
content.
No negative impact on rins-
ing results, possibly use liq-
uid detergent.
Malfunction Possible Cause Remedy
