TD 92675EN
20 June 2012 / Ver. E
Configuration Manual
Ascom i62 VoWiFi Handset
68
10. Troubleshooting
Messaging only The handset is configured
to use both a gatekeeper
and an IMS3 but has lost
contact with the
gatekeeper.
1) Check the Gateway address. Try
to ping the gateway from another
wireless client.
2) Try to send a message. The idle
connection check interval to the
IMS3 is much longer than to the
gateway. Sometimes when all
network connection is lost the
handset will show “Messaging only”
for quite some time, because it
discovers it has lost connection to
the gateway much faster than it
discovers loss of connection to the
IMS3. In this case the handset will
eventually change to “No access”.
3) If the handset is supposed to use
Gatekeeper discovery, verify that
the configured Gatekeeper IP
address is 0.0.0.0.
4) Check the Endpoint number and
the Endpoint ID. If both are
configured, they MUST match the
Endpoint ID and Endpoint number
registered in the IP PBX. Clear the
Endpoint ID.
SERVICE NEEDED
Parameters corrupt
Note: This display
message is only shown in
English.
Faulty handset. Select the reset option on the
middle soft key. If this is not
available or the problem persists
send the handset for service.
Enter PIN code Phone lock is activated. Enter the required PIN code. If the
PIN code has been lost, enter a new
PIN code via the PDM/IMS3 or do a
factory reset via the PDM/IMS3.
Battery low, charge now The battery level is low. Charge the handset, or replace or
charge the battery.
Phonebook is not
available at the moment.
The phonebook is not
activated or does not
respond.
Try again later or if the fault persists
do a factory reset via the admin
menu or via the PDM/IMS3.
Note that it may take several
minutes for the phonebook to be
available if there are many entries in
Contacts and/or company
phonebook.
Voice mail number not
defined
There is no Voice mail
number defined in the
handset.
Define a Voice mail number via the
PDM/IMS3.
Display shows Probable cause Action or comment
