Table of Contents
ISG50 User’s Guide
17
34.3 The Call Park Screen ....................................................................................................................534
34.3.1 Configuring the Call Park Screen ........................................................................................535
34.4 The Call Waiting Screen ...............................................................................................................536
34.4.1 Configuring the Call Waiting Screen ....................................................................................537
34.5 The Emergency Call Screen ........................................................................................................538
34.5.1 Configuring the Emergency Call Screen .............................................................................538
34.6 The Music on Hold Screen ...........................................................................................................539
34.6.1 Add or Edit Custom Music On Hold .....................................................................................541
34.7 The Call Transfer Screen ..............................................................................................................541
34.7.1 Configuring the Call Transfer Screen ..................................................................................542
34.8 The Call Block Screen ..................................................................................................................542
Chapter 35
Call Recording ..................................................................................................................................544
35.1 Overview .......................................................................................................................................544
35.1.1 What You Can Do in this Chapter ........................................................................................544
35.1.2 What You Need to Know ......................................................................................................544
35.2 Configuring the Call Recording Screen .........................................................................................545
Chapter 36
Meet-me Conference ........................................................................................................................547
36.0.1 Configuring the Meet-me Conference Screen .....................................................................547
36.0.2 The Meet-me Conference Calling Edit and Add Screen .....................................................547
Chapter 37
Paging Group....................................................................................................................................549
37.1 Overview .......................................................................................................................................549
37.2 The Paging Group Screen ............................................................................................................549
37.2.1 The Add/Edit Paging Group Screen ...................................................................................550
Chapter 38
ACD....................................................................................................................................................553
38.1 Overview .......................................................................................................................................553
38.1.1 What You Can Do in this Chapter ........................................................................................553
38.1.2 What You Need to Know ......................................................................................................554
38.2 The ACD Global Screen ................................................................................................................556
38.3 The Agent Screen .......................................................................................................................556
38.3.1 The Agent Settings Screen ................................................................................................557
38.4 The Skill Screen ..........................................................................................................................558
38.4.1 The Add/Edit Skill Screen ..................................................................................................559
38.5 The Hunt Group Screen ................................................................................................................562
38.5.1 The Add/Edit Hunt Group Screen .......................................................................................563
38.6 The Skill Menu Screen ................................................................................................................564
