Dil ID: 11
Dil Adı: russia
Dil Kodu: ru5tayfun Продукция бренда Kingston Technology
Dünyanın En Büyük
Elektronik Bilgi Kütüphanesi



15
Support boundaries
Although we are here to do our best to get you online, the Karoo Technical
Helpdesk work within a series of Support Boundaries to ensure that all analysts
on the Helpdesk are offering a consistent and appropriate level of support to
our customers. There are many different internet related products and services
that we support; and we would like to define exactly what these are. Generally,
a degree of common sense can be applied to determine what we support, e.g.
we can help set up a Karoo e-mail account, but cannot help set up Hotmail etc.
A summary of our support boundaries is as follows:
Operating systems – We will troubleshoot internet related issues on in-life
(products still supported by the manufacturer) versions of Windows and
Apple-Mac. Linux is not supported.
Modems and routers – We will support modems and routers supplied by
Kingston Communications, but can only give configuration settings for any
device not supplied by ourselves.
Networking – We can help set up a working connection between one
computer and a router supplied by Kingston Communications. We can also
give help setting up a wireless connection to the Netgear router and help with
installing the Netgear wireless dongle.
E-mail – We can help set up and troubleshoot Karoo e-mail accounts on
Windows and Apple-Mac. We will not support setting up an account on a
mobile or other such devices, or an email account with another provider.
Web access – We can troubleshoot browsing issues in Internet Explorer, Firefox
and Safari. For software problems, you will be referred to the Manufacturer
Games consoles and games – We do not support games consoles or games.
You will be referred to the manufacturer.
Security software We do not support security software. For any security
related problems, you will need to contact the manufacturer.
Webspace – We can give settings for the upload of information/webpages to
your webspace. We do not support the design or creation of webpages, or
websites hosted with third party companies.
Instant messenger services – We do not support these, other than to say they
are fully compatible with the Karoo service.