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Getting Help When Things Go Wrong
4
What do the flashing lights mean?
What is the problem? Possible cause To solve the problem…
The Power light is
flashing.
Your printer may be receiving
data.
Be patient, your computer is processing the
print job.
The Resume light is
flashing.
You may be out of paper.
1 Insert paper.
2 Press the Resume button.
You may have a paper jam.
1 Turn off the printer, open the top cover,
and remove the OUT tray.
2 Pull the paper out of either the IN tray or
the OUT tray. Remove all torn pieces of
paper from the printer.
3 Reload the paper in the IN tray.
4 Replace the OUT tray and close the top
cover. Turn on the printer.
5 Press the Resume button on the front
of the printer.
6 If you were printing labels, make sure a
label did not become unglued from the
label sheet while going through the
printer.
7 If the paper jam has cleared, print your
document again.
You may be printing a two-
sided document by hand and
the first side has finished
printing.
1 Follow the on-screen directions for how
to insert the paper.
2 Press the Resume button.
The top cover may be open. Close the top cover.
There may be a problem with
one of the print cartridges.
1 Lift the printer’s cover and verify that the
print cartridges are installed properly.
2 If you are out of ink, replace the print
cartridge. See “Replacing Print
Cartridges” on page 27.
3 Print your document again.
