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At all times after step 1 you can talk and listen to your caller while repeating steps
2.
The following example will better demonstrate how to use Text Messaging.In this
example station 201 is making an off hook voice announcement to station 205
who after hearing the announcement will respond with a text message.
STATION 201: LINDA STATION 205: JOHN
received a call on line 702 is talking on line 701
Talking on line 702
702: 01:15 701: 05:25
CONF PAGE MUTE
Press TRANSFER
Transfer:
RETURN
Dial 205
205:busy
OHVA CAMP ON
OHVA to 205 OHVA from 201
TMSG REJECT
Wait for reply GIVE THE CALL
TMSG:01 SEND
Dial 03 or press twice
ASK THEM TO HOLD
TMSG:03 SEND
ASK THEM TO HOLD Wait for reply
TMSG EXIT
702: 01:45 701: 05:55
CONF PAGE MUTE CONF PAGE MUTE
500_DCS_Screen.qxp 12/2/2005 9:43 AM Page 57
WHAT IS CALLER ID?
Caller ID is the name given to the telephone company-provided feature that de-
livers the telephone number and sometimes the name of the person calling your
phone. There are two types of Caller ID; the first delivers the calling party’s tele-
phone number only and the second (sometimes referred to as “Deluxe” Caller ID)
delivers both the calling party’s telephone number and name as listed in the tele-
phone directory.
The iDCS 100 Releae 2, iDCS 500 Release 2, and OfficeServ 7200 systems can han-
dle both types of Caller ID; in fact, in the case of number only delivery, the system
can be programmed to insert a name for a specific telephone number (up to a
maximum of 1500 numbers). However, even though you are paying to receive
Caller ID information, there are some circumstances that mean you will not
receive this information.The six most common reasons are listed below along with
the display information that the iDCS 100 Release 2, iDCS 500 Release 2, and the
OfficeServ 7200 systems will provide.
PRIVATE The caller does not wish his/her name or number to be re-
vealed to you. This type of call can be stopped at the tele-
phone company by dialing an access code on your outside
lines.This will redirect these PRIVATE calls to an announce-
ment that states that you do not wish to receive calls that
have had Caller ID blocked. The code to block these calls
can usually be found in the front section of the telephone
directory.
OUT OF AREA The caller is calling from an area that cannot provide Call-
er ID information (for example, international calls) or
he/she is calling from a type of circuit that cannot provide
Caller ID information, for example, some outbound WATS
lines.
PAYPHONE The caller is calling from a coin-operated telephone. The
telephone company will send this information as there are
no directory listings for pay phones. The number will be
delivered as usual.
INVALID CID INFO This is a message that will be displayed when CID informa-
tion is sent on the line but was somehow corrupted.
NO CID RECEIVED This is a message that will be displayed when there was no
CID information sent on the line.
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