Customer Assistance and Information ...............8-2
Customer Satisfaction Procedure ......................8-2
Online Owner Center ......................................8-5
Customer Assistance for Text Telephone
(TTY) Users ...............................................8-6
Customer Assistance Offices ............................8-6
GM Mobility Reimbursement Program ................8-7
Roadside Assistance Program ..........................8-7
Scheduling Service Appointments ....................8-11
Courtesy Transportation Program ....................8-11
Collision Damage Repair ................................8-13
Reporting Safety Defects ................................8-16
Reporting Safety Defects to the United States
Government ..............................................8-16
Reporting Safety Defects to the Canadian
Government ..............................................8-16
Reporting Safety Defects to General Motors .....8-16
Service Publications Ordering Information .........8-17
Vehicle Data Recording and Privacy ................8-18
Event Data Recorders ...................................8-19
Navigation System ........................................8-20
Radio Frequency
Identification (RFID) ...................................8-20
Radio Frequency Statement ...........................8-20
Section 8 Customer Assistance Information
8-1
