RCA Brand's Products

32 Chapter 4

Sound okay, picture poor (analog channels only)

• Checkyourconnections.Makesureallof thecablesarermlyconnectedtothejacks.

• TryadjustingtheSharpnessmenuitemtoimproveweaksignals.Gotopage24formoreinstructions.

Black box appears on the screen

• Closedcaptionmightbeon.CheckthissettingintheSETUPmenu.Gotopage24formoreinstructions.

The Remote Control Doesn’t Work

• Somethingmightbebetweentheremoteandtheremotesensoronthedevice.Makesurethereisaclearpathand

pointdirectlyattheTV.

• Maybebatteriesintheremoteareweak,deadorinstalledincorrectly.Putnewbatteriesintheremote.

Problems with Parental Controls

Can’t select a certain channel

• Thechannelmaybeblockedornotapprovedthroughparentalcontrolsettings.

The rating limits don’t work

• YoumustsetMaster Enabletolock( ).Gotopage19forinstructions.

I don’t remember my password and I want to unlock the TV

• If youforgetyourpassword,youcanresetit.MakesuretheTVisoff.PressVOL-ontheTV’sfrontpanelandthen

CLEARontheremoteforapproximately5seconds.TheTVturnson.Enteranewpasswordnexttimeyouaccess

thePARENTAL CONTROLmenuortheTIMEmenu.

The Parental Controls won’t let me watch a program even though it’s not rated as violent

• Maybethemovieisunrated.Checktoseeif theUnratedoptionissettolock( ).Refertopage22for

instructions.

Connection Problems with a DVD Player, Set-top Box etc.

• If thedeviceyou’reconnectedtohas“progressivescan”andyouaren’treceivingapictureusingacomponent(Y

PbPr)connection,youneedtochangethesettingfromprogressivetointerlace.Theprocedureforchangingthis

varies.Lookforabuttononthefrontof thedevice(itmightbecalledresolutionordisplay),orseeif thereisa

switchontheback(itmightbelabeled“int/prog”orsomethingsimilar),ortheitemmightbeinthemenusystem.

Consulttheuser’sguideforinstructions.

What Else Can I Do?

• If you’vebeenthroughtheTroubleshootingsectionandnothinghasxedyourproblem,tryrebootingyourTV.

NotethatafterarebootyoumayneedtorunyourTVthroughthesetupprocessagain.Todoareboot,unplug

thepowercordfromthewalloutlet,powerstrip,etc.KeepyourTVunpluggedforabout5minutes.Thenplug

theTVbackin,turnontheTV,andseeif theproblemisxed.If theproblemremains,thenpleasevisitwww.

rca.com/televisionforupdatedFAQsorcontactRCACustomerSupportatthesupportnumberprovidedinyour

WarrantyunderHowToGetService.

How Do I Replace My Remote?

• If youneedtoreplaceyourremote,call1-800-338-0376.YourremotepartnumberisR130C1.Ashippingand

handlingfeewillbechargeduponordering,andtheappropriatesalestax.HaveyourVisa,MasterCardorDiscover

Cardready.

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