Wave Contact Center Administrator Guide
Appendix A
Creating Custom Reports
CHAPTER CONTENTS
About custom reports
The database used for the Wave data is Microsoft SQL Server. By using a third-party reporting
application such as Microsoft Access
®
, Microsoft Excel
®
, or Crystal Reports
®
to query the
SQL Server database, you can create your own reports that report on Wave Contact Center and
other data.
This appendix provides the database schema in which Wave report data is stored in the SQL
Server database.
Connecting to the Wave database
To access Wave data, use the following settings:
These settings provide read-only access.
About custom reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Connecting to the Wave database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Wave database schema. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
Server <Your Vertical Wave Server name>
Database GDR
Login ID tv_browse
Password tv_browse_account
Release 2.0 Service Pack 1
