Trunk Performance report 7-73
Chapter 7: Running Contact Center Reports
Wave Contact Center Administrator Guide
Setting options: Trunk Performance report
The following options are available for this report:
•
Trunks. Wave trunk numbers of the trunks to report on.
Use hyphens to indicate a range of trunks and commas to separate individual trunk
numbers or a series of trunk ranges. Do not use overlapping trunk ranges, such as 1-10,
9-15. Be sure to use commas (not semicolons) to separate entries. The following examples
are all valid entries:
•1, 2, 3
•1-10
• 1-10, 15-20
• 1, 4, 5, 10-20, 25-30, 40
•
Period. Time frame to report on from the drop-down list. If you select Custom Date
Range
, you must also specify the range’s Start and End dates.
•
Hours. Enter the From and To times of day to report on. (This option is not available if
you specify a
Period of Today.)
•
Days. One or more days to report on. (This option is not available if you specify a Period
of
Today.)
Release 2.0 Service Pack 1
