Guarantee and service
If you need service or information or if you have a
problem, please visit the Philips website at
www.philips.com/support or contact the Philips
Consumer Care Centre in your country. You nd its
phone number in the worldwide guarantee leaet. If
there is no Consumer Care Centre in your country,
go to your local Philips dealer.
Guarantee restrictions
The shaving heads (cutters and shaving guards)
are not covered by the terms of the international
guarantee because they are subject to wear.
Troubleshooting
This chapter summarises the most common
problems you could encounter with the appliance.
If you are unable to solve the problem with the
information below, visit www.philips.com/support for
a list of frequently asked questions or contact the
Consumer Care Centre in your country.
Problem Possible cause Solution
The shaver does
not shave as well
as it used to.
The shaving heads are
damaged or worn.
Replace the shaving
head holder (see
chapter ‘Replacement’).
Long hairs obstruct the
shaving heads.
Clean the shaving heads
by following the steps
of the extra-thorough
cleaning method (see
chapter ‘Cleaning and
maintenance’).
ENGLISH 31
