If this did not solve the issue, try the next solution.
Solution 7: If you use a distintive ring service, make sure the Distinctive Ring
setting matches the ring pattern for your fax number
Solution: If you have a special ring pattern for your fax phone number (using a distinctive ring
service through your telephone company), make sure that the Distinctive Ring setting on the
product is set to match. For example, if the phone company has assigned your number a double
ring pattern, make sure Double Rings is selected as the Distinctive Ring setting.
NOTE: The product cannot recognize some ring patterns, such as those with alternating
short and long ringing patterns. If you are having problems with a ring pattern of this type,
ask your phone company to assign a non-alternating ring pattern.
If you are not using a distinctive ring service, make sure that the Distinctive Ring setting on the
product is set to All Rings.
Cause: You had a special ring pattern for your fax phone number (using a distinctive ring
service through your telephone company), and the Distinctive Ring setting on the product did
not match.
If this did not solve the issue, try the next solution.
Solution 8: If you do not use a distintive ring service, make sure the Distinctive
Ring setting is set to All Rings
Solution: If you are not using a distinctive ring service, make sure that the Distinctive Ring
setting on the product is set to All Rings.
Cause: The Distinctive Ring setting was not set to All Rings (and you were not using a
distinctive ring service).
If this did not solve the issue, try the next solution.
Solution 9: Make sure other equipment on the phone line is not reducing the fax
signal
Solution: If the product shares the same phone line with other types of phone equipment,
such as an answering machine, a computer dial-up modem, or a multi-port switch box, the fax
signal level might be reduced. The signal level can also be reduced if you use a splitter or connect
extra cables to extend the length of your phone. A reduced fax signal can cause problems during
fax reception.
• If you are using a splitter or extension cables, try removing them and connecting the product
directly to the telephone wall jack.
• To find out if other equipment is causing a problem, disconnect everything except the
product from the phone line, and then try to receive a fax. If you can receive faxes
successfully without the other equipment, one or more pieces of the other equipment is
causing problems; try adding them back one at a time and receiving a fax each time, until
you identify which equipment is causing the problem.
Cause: The fax signal level might not have been strong enough, which can cause fax reception
problems.
If this did not solve the issue, try the next solution.
Solution 10: Clear the memory of the product
Solution: If Backup Fax Reception is enabled and there is an error condition on the product,
the memory might become full of faxes that have not yet been printed and the product will stop
Chapter 4
70 Troubleshooting and support
Troubleshooting and support
