Summary
13
“One-To-One” Counseling Service Card
User Name: Vehicle Purchase Date
Sales Agency: Model:
Vehicle VIN Number:
Following items should be validated by the user:
I. Related items confirmation at vehicle delivery (“√" for Yes as
“×” for No)
□ Basic vehicle operation method has been introduced and the
onsite delivery inspection is certified OK.
□ Quality warranty policy has been introduced.
□ Vehicle driving notices has been introduced.
□ The importance of vehicle periodical maintenance and
maintenance period/mileage has been introduced.
□ The importance of vehicle maintenance/repair at Chery
authorized service station has been noted.
□ User’s Manual has been handed over and the reading is
reminded.
□ The function and operation method of service hotline of Chery
Company has been noted.
II. “One-To-One” counseling service mode introduction (“√” for
Yes as “×” for No)
□ Contact the service counsel instead of anyone else in case of any
problems or needs.
□ The service counsel appointed by the service station is the
exclusive person to communicate and contact with the user.
□ One user is only served by one service counsel: "One-To-One”
□ User may choose other service counsel when dissatisfied with
current service counsel.
III. Major job introduction of service counsel (“√” for Yes as “×”
for No).
□ Repair maintenance service reception
□ Complaint acceptance
□ Periodical maintenance reminding visits
□ Repair/Maintenance counsel explanation
□ Periodical greeting visits
□ Repair/maintenance reservation acceptance
□ Service activity reminding visits
□ Annual authentication reminding/acceptance
□ Important festival greeting
□ Other activities of user’s needs
IV. Establishment of “One-To-One” counseling service
relationship.
Service Counsel Card
User Signature/Date: Service Counsel Signature/Date:
Form Two
