Customer Assistance
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to
your dealer and to Buick. Normally, any concerns with
the sales transaction or the operation of your vehicle will
be resolved by your dealer’s sales or service
departments. Sometimes, however, despite the best
intentions
of
all concerned, misunderstandings can
occur.
If
your concern has not been resolved
to
your
satisfaction, the following steps should be taken:
STEP ONE:
Discuss your concern with a member of
dealership management. Normally, concerns can
be quickly resolved at that level.
If
the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or
the general manager.
STEP TWO:
If
after contacting a member of dealership
management,
it
appears your concern cannot be
resolved by the dealership without further help, contact
the Buick Customer Assistance Center by calling
1-800-521-7300. In Canada, contact
GM
of Canada
Customer Communication Centre in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).
We encourage you
to
call the toll-free number in order
to
give your inquiry prompt attention. Please have the
following information available
to
give the Customer
Assistance Representative:
0
Vehicle Identification Number (This
is
available from
the vehicle registration or title, or the plate at the
top left of the instrument panel and visible through
the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
When contacting Buick, please remember that your
concern will likely be resolved at a dealer’s facility. That
is
why we suggest you follow Step One first
if
you
have a concern.
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