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Timed out SWCA calls
If a call remains parked and unanswered on a SWCA key for a pre-set period
of time (the Call Park timeout timer), the call will unpark from the SWCA
key and ring again at the telephone from which it was last parked.
Outbound calls
You can also park out-dialed calls on a SWCA key. If your system is set up
to automatically assign calls to a SWCA key, the call will assign to a key as
soon as it is answered. Otherwise, during your call, you can press a free
SWCA key or Hold to park the call on a SWCA key. This makes the call
available to other users in the group and it frees up your intercom or line.
Auto Hold FEATURE 73
Your telephone must be set to have Full Auto-hold so that a call
automatically gets placed on Hold if you answer a second call. If your
telephone does not have Auto Hold on, use FEATURE 73 to change the
setting.
Transferring calls FEATURE 70
If you transfer the call to a telephone that does not have the same SWCA
keys assigned, the call will disappear from the SWCA key on your telephone
when the call transfers. If the call needs to be reassigned to your group, the
person who answered the call enters a SWCA control code that is assigned
to your group, to return the call to a SWCA designation at your telephone.
Conference calls FEATURE 3
A conference call cannot be parked on a SWCA key.
You cannot conference a call that is parked on a SWCA key.
If a conference call is created from two SWCA-associated calls, and then a
transfer occurs by the conference master releasing the call, call will move to
being associated to only the currently associated SWCA keys (if any) on the
slaves.
If a conference call is created from two SWCA-associated external calls, and
then a transfer occurs by the conference master releasing the call, the
remaining call between the lines/trunks will not be associated with any
SWCA key.
To conference a call parked on a SWCA key:
1 Press the SWCA key to
unpark the call.
2 Press HOLD 3 Press FEATURE 3to
create the conference.
Other features that affect how you use SWCA
