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No programmed SWCA keys
It is not necessary to have SWCA keys programmed on your telephone to
unpark a SWCA call. You can also pick up a call parked on a SWCA key by
entering the SWCA code (FEATURE
*521 to FEATURE *536) that was
used to park the call. However, this requires the person who parked the call
to use other features to indicate where the call is parked, such as page
FEATURE
60, voice call FEATURE 66, or messaging FEATURE 1).
Using Hold with SWCA keys
If a call does not automatically park on a SWCA key when you press Hold,
it means the call is parked only on your telephone on the line it came in on.
To make the call available to the group, you need to unhold the call (press
HOLD then press a free SWCA key. The call is parked on that SWCA key
and the line the call came in on becomes free.
Temporarily-parked calls
Your system can be configured so that calls parked on SWCA keys release
the SWCA key once someone picks up the call. In this case, if the person
who answered the call wants to repark the call, they must use one of the
manual methods described above to repark the call on a free SWCA key.
The system can be configured to retain the call on the same SWCA key for
the life of the call, which is the period until someone hangs up, regardless of
how many times the call is answered and reparked.
SWCA1
SWCA2
SWCA3
Line 1
Line 2
SWCA4
SWCA5
SWCA6
Intercom
Intercom
In this example, the call comes in on
line 1 and automatically transfers to
SWCA1 (the first free SWCA key).
The solid indicator beside SWCA1 and
beside the line key indicates that the call
is active on this telephone and it has not
yet been parked.
On all other telephones in the group, the
indicator would be solid only beside
SWCA1. The line keys for the other
telephones would be free to receive
additional calls.
If you press SWCA1 again to park the
call, the line indicator disappears and the
indicator beside SWCA1 starts blinking
Incoming call assigns to a SWCA key
