Page 2
The System-wide Call Appearance (SWCA) feature allows you to park
incoming and outgoing calls on your Business Communications Manager
system and, at the same time, provide call appearance of the call to a group
of telephones. Using this feature frees the line used by the call, and allows
another user to pick up the call at any telephone that has been assigned the
same SWCA keys.
Note: Your telephone must have a free Intercom key to pick up SWCA calls.
It helps if your telephone keys are labelled so they provide some
identification about which code was used to program the key (see diagram
below)
About System-wide Call Appearance (SWCA) keys
SWCA1
SWCA2
SWCA3
Line 1
Line 2
SWCA4
SWCA5
SWCA6
Intercom
Intercom
Indicate the label for your SWCA
Telephone key # SWCA code
FEATURE *521
FEATURE *522
FEATURE *523
FEATURE *524
FEATURE *525
FEATURE *526
FEATURE *527
FEATURE *528
FEATURE *529
FEATURE *530
FEATURE *531
FEATURE *532
FEATURE *533
FEATURE *534
FEATURE *535
FEATURE *536
If possible, assign the same set of buttons to
the same SWCA user codes for all
telephones in the call group.
You can name the keys anything, but it helps
to have some reference to the SWCA code
that is saved on the key.
If you need to find out which code has been
assigned to a button, use Button Inquiry
(FEATURE *0).
Assigning SWCA keys
