Lexmark Brand's Products

• Make sure the printer is securely connected to the host computer, print server, or other network

access point.

• Check the printer for error messages, and resolve any errors.

• Check for paper jam messages, and clear any jams.

• Check the ink cartridges, and install new cartridges if necessary.

• Use the Service Center to locate and solve the problem (Windows only).

• Turn the printer off, wait about 10 seconds, and then turn the printer back on.

Using the Service Center to solve printer problems

The Service Center provides step-by-step troubleshooting help and contains links to printer maintenance

tasks and customer support.

To open the Service Center, use one of these methods:

Method 1 Method 2

If it appears on an error message dialog, click the

For additional assistance, use the Service Center

link.

1 Click or Start.

2 Click All Programs or Programs, and then select the

printer program folder from the list.

3 Select Printer Home.

4 From the Support tab, select Service Center.

If Troubleshooting does not solve your problem

Visit our Web site at support.lexmark.com to find the following:

• Knowledgebase articles with the latest information and troubleshooting for your printer

• Live online technical support

• Contact numbers for telephone technical support

Setup troubleshooting

• “Incorrect language appears on the display” on page 21

• “Printhead errors” on page 21

• “Software did not install” on page 22

• “Print job does not print or is missing pages” on page 22

• “Printer is printing blank pages” on page 23

• “Printer is busy or does not respond” on page 23

• “Cannot delete documents from the print queue” on page 24

• “Cannot print through USB” on page 24

Incorrect language appears on the display

If the "Before you troubleshoot" checklist does not solve the problem, then try the following:

HANGE

THE

LANGUAGE

USING

THE

PRINTER

MENUS

1 From the home screen, navigate to Use Factory Defaults:

> Use Factory Defaults

2 Touch Yes.

The printer resets and starts the initial printer setup.

3 Complete the initial printer setup.

Printhead errors

If the "Before you troubleshoot" checklist does not solve the problem, then try the following:

EMOVE

AND

REINSERT

THE

PRINTHEAD

1 Open the printer and lift the latch.