Troubleshooting the X506 Device
X Family Hardware Installation Guide V 2.5.1 37
STEP E
Define additional user accounts if wanted.
At this point, your initial configuration of the X506 is complete. You can use the LSM to change settings
in the future.
Connect the X506 Device to the Internet
STEP 1
Use an Ethernet cable to connect the X506 WAN port to your router. If the X506 is configured
to receive its WAN IP address by DHCP, PPPoE, PPTP, or L2TP, the device connects to your
service provider. This may take a minute or more.
STEP 2
Check the status of the external virtual interface with the LSM or the CLI. If active, the inter-
face will be in “Up” status, and will have an IP address.
STEP 3
Use your web browser to connect to an external URL, such as http://www.3com.com
If you can see the web site, your internet connection is active, and you can register your device
and configure other features of the X506.
Register the 3Com X506 Device
To activate your license, you must register the 3Com X506 device on the 3Com eSupport Web site
(http://esupport.3com.com
). Have the following information available:
• Product code 3CRX506.
• Serial number. You can find the serial number:
— in the Local Security Manager (LSM), on the System Summary page.
— with the Command Line Interface (CLI) show version command.
• Product purchase information:
— Company Purchased From
— Purchase Location City
— Warranty Start Date in the format mm/dd/yyyy
• Digital Vaccine license key.
Troubleshooting the X506 Device
This section describes procedures for troubleshooting your X506 device.
Note: When you connect to the LAN address, your browser may display a
security certificate warning. Accept the certificate and continue with the
configuration procedure.
