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Not using HE detergent or using too
much HE detergent.
Not using correct cycle for fabric type.
Not using dispensers.
Not washing like colors together.
The suds from regular detergent can cause the washer to
operate incorrectly.
Use only HE detergent. Be sure to measure correctly.
Always measure detergent and follow detergent directions
based on load size and soil level.
Use a higher soil level cycle option and warmer wash
temperature to improve cleaning.
If using Quick Wash cycle, wash only a few items.
Use Whites and Heavy Duty cycle for tough cleaning.
Use dispensers to avoid chlorine bleach and fabric softener
staining.
Load dispensers before starting a cycle.
Avoid overlling.
Do not add products directly to load.
Wash like colors together and remove promptly after the cycle
is complete to avoid dye transfer.
Monthly maintenance not done as
recommended.
Not using HE detergent or using too
much HE detergent.
Run the Clean Washer cycle with AFFRESH™ monthly.
See “Cleaning Your Washer” in Washer Maintenance .
Unload washer as soon as cycle is complete.
Use only HE detergent. Be sure to measure correctly.
Always follow the manufacturer’s directions.
See “Cleaning your Washer” section.
Odors
Washer not performing as expected (cont.)
Load is tangling
Washer not loaded as recommended.
Load garments in loose heaps evenly around the basket wall.
Reduce tangling by mixing types of load items. Use the
recommended cycle for the type of garments being washed.
Select a cycle with a slower wash action and spin speed.
Note that items will be wetter than when using a higher
speed spin.
If you experience
Possible causes
Solution
First try the solutions suggested here or visit our website at www.whirlpool.com/help
for assistance and to possibly avoid a service call.
TROUBLESHOOTING
Washer not loaded as recommended.
Washer senses load size and adds correct amount of water.
This is normal and necessary for clothes to move.
Do not add additional water to washer. Additional water lifts the
laundry off the impeller, resulting in less cleaning.
Washer is less efcient at cleaning when load is tightly packed.
Load garments in loose heaps evenly around the basket wall.
Load with dry items only.
Add only 1 or 2 garments after washer has started.
Not cleaning or
removing stains
Wash load not completely
covered in water.
Added more water to washer.
Wash action and/or spin speed too
fast for load.
Sand, pet hair, lint, etc.
on load after washing
Heavy sand, pet hair, lint, and
detergent or bleach residues
may require additional rinsing.
Add an Extra Rinse to the selected cycle.
