EN 9
TROUBLESHOOTING GUIDE
Your washing machine is equipped with various automatic safety functions. These enable faults to be
detected in good time and the safety system can react appropriately. These faults are frequently so minor
that they can be removed within a few minutes.
Problem Causes, Solutions, Tips
Appliance does not start,
no indicators are on
• Plug is not properly inserted in socket.
• Socket or fuse does not function correctly (use a table lamp or similar
appliance to test it).
Appliance does not start
although “Start/Pause”
has been pressed
• The washing machine switched off automatically to save energy.
To switch it on again, turn the programme selector to “Off/O” and
then to the desired programme again.
• Door is not properly closed.
• The “Child lock/Lock buttons” feature has been activated
(if available on your model). To unlock the buttons, push the two
buttons marked with the key symbol simultaneously and hold them
at least for 3 seconds. The key symbol on the display disappears and
the programme can be started.
Appliance stops during the
programme, and the
“Start/Pause” indicator
blinks
• “Rinse hold” is activated. Press “Start/Pause” to spin the laundry.
For draining the water without spinning, select “Drain” Programme
(if available) or press the “Reset/Drain” button for at least 3 seconds.
• Programme has been changed - reselect desired programme and
press “Start/Pause”.
• Programme has been interrupted and eventually door has been
opened - close door and restart programme by pressing “Start/
Pause”.
• The appliance’s safety system has been activated (see “Failure
indicators” in your programme chart).
• Water tap is not opened or water inlet hose is kinked or blocked
(“Water tap closed” indicator blinks).
Detergent dispenser
contains residues from
detergent and/or additives
• Water entering is not enough; the mesh filters of the water supply
could be blocked (see “Care And Maintenance”).
Appliance vibrates during
spin cycle
• Transport bolts have not been removed; before using the washing
machine, it is imperative that the transport bolts are removed.
• Appliance is not level / not standing firmly on all four feet (see
separate “Installation Guide”).
“Unbalance during
spinning”
The “Spin/Drain” indicator
in the programme flow bar
blinks, or the spin speed on
the display blinks, or the
spin speed indicator blinks
after the end of the
programme (depending on
the model).
The laundry is still very
wet.
Unbalance of the laundry load during spinning prevented the spin
phase to avoid damages on the washing machine. This is why the
laundry is still very wet.
Reason for unbalance can be: small laundry loads (consisting of only few
quite big or absorbent items, e.g. towels), or big/heavy laundry items.
• If possible avoid small laundry loads.
• It is highly recommended that you add other laundry items of different
sizes when washing a big or heavy piece of laundry.
If you want to spin the wet laundry, add more laundry items of different
sizes, and subsequently select and start the “Rinse & Spin” programme.
Final spin results are poor • Unbalance during spinning prevented spin phase to protect the
washing machine (see “Unbalance during spinning”).
• Excessive foam formation prevented spinning; select and start
“Rinse & Spin” programme. Avoid excessive detergent dosing
(see “Detergents And Additives”).
• “Spin” button has been set to a low spin speed.
