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Solving Problems
Dell™XPS™710Owner'sManual
Troubleshooting Tips
Follow these tips when you troubleshoot your computer:
l If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed.
l If a peripheral device does not work, ensure that the device is properly connected.
l If an error message appears on the screen, write down the exact message. This message may help support personnel diagnose and fix the problem(s).
If an error message occurs in a program, see the program's documentation.
Battery Problems
Drive Problems
Troubleshooting Tips
Battery Problems
Drive Problems
E-Mail, Modem, and Internet Problems
Error Messages
IEEE 1394 Device Problems
Keyboard Problems
Lockups and Software Problems
Memory Problems
Mouse Problems
Network Problems
Power Problems
Printer Problems
Scanner Problems
Sound and Speaker Problems
Video and Monitor Problems
CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type
recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
Replace the battery — If you have to repeatedly reset time and date information after turning on the computer, or if an incorrect time or date
displays during start-up, replace the battery (see Replacing the Battery). If the battery still does not work properly, contact Dell (see
Contacting Dell).
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
Ensure that Microsoft®Windows®Recognizes the drive — Click Start, then click My Computer. If the floppy, CD, or DVD drive is not listed,
perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing
the drive.
Test the drive —
l Insert another floppy disk, CD, or DVD to eliminate the possibility that the original drive is defective.
l Insert a bootable floppy disk and restart the computer.
Clean the drive or disk —
See Cleaning Your Computer.
Check the cable connections
