Does the drive boot the operating system?
Yes. Go to the next question.
No. Files in the operating system may be corrupt. See your operating system documentation.
Is the drive operating properly?
Yes. The problem is resolved.
No. Contact Dell for technical assistance.
Battery Problems
If an error message indicates a problem with the battery or if configuration information is lost from system setup when the computer is turned off, the battery
may be defective.
1. Turn off the computer and peripherals, disconnect them from their electrical outlets, wait at least 5 seconds, and then remove the computer cover.
2. Reseat the battery in its socket with the side labeled "+" facing up.
3. Replace the computer cover, reconnect the computer and peripherals to their electrical outlets, and turn them on.
4. Enter system setup and reenter the current time and date. Then exit system setup properly to save the information.
5. Turn off your computer and disconnect it from its electrical outlet. Leave the computer off for at least 10 minutes.
6. Reconnect the computer to its electrical outlet and turn it on.
7. Enter system setup, and check the date and time.
Are the date and time correct?
Yes. The problem is resolved.
No. The battery may be defective. Go to step 8.
8. Replace the battery.
Is the battery working properly?
Yes. The problem is resolved.
No. You may have a faulty system board. Contact Dell for technical assistance.
Expansion-Card Problems
If an error message indicates an expansion-card problem or if an expansion card seems to perform incorrectly or not at all, the problem could be a faulty
connection, a conflict with software or other hardware, or a faulty expansion card.
Fill out the Diagnostics Checklist as you perform the following steps.
1. Run the diagnostics provided by the manufacturers of all expansion cards installed in your computer.
2. Turn off the computer and peripherals, disconnect them from their electrical outlets, wait at least 5 seconds, and then remove the computer cover.
3. Remove the AGP card brace.
4. Make sure each expansion card is firmly seated in its connector. If any expansion cards are loose, reseat them.
5. Make sure all cables are firmly connected to their corresponding connectors on the expansion cards. If any cables appear loose, reconnect them.
For instructions on which cables should be attached to specific connectors on an expansion card, see the expansion card's documentation.
6. Replace the AGP card brace.
7. Replace the computer cover, reconnect the computer and peripherals to their electrical outlets, and turn them on.
Is the system working properly?
Yes. The problem is resolved.
No. You may have a faulty expansion card. Go to step 8.
8. Turn off the computer and peripherals, disconnect them from their electrical outlets, wait at least 5 seconds, and then remove the computer cover.
