General Program Problems
A program crashes
A program stops responding
A program error causes the system to lock up
A solid blue screen appears
A program is designed for an earlier Windows operating system
Internet Connection Problems
If you have a problem with your Internet connection
6. See the program documentation for installation instructions.
Windows 2000
1. Click the Start button, point to Settings, and then click Control Panel.
2. Double-click the Add/Remove Programs icon.
3. Select the program that you want to remove.
4. Click Change/Remove and follow the prompts on the screen.
5. See the program documentation for installation instructions.
See the software documentation— Many software manufacturers maintain websites with information that may help you to solve the
problem.
End the program
1. Simultaneously press <Ctrl><Shift><Esc>.
2. In Windows XP and Windows 2000, click the Task Manager button, click the Applications tab, and then select the program that is no
longer responding.
3. Click the End Task button.
HINT: ScanDisk may run when you restart the computer. Follow the instructions on the screen.
Turn the computer off— If your computer locks up and you are unable to get a response by pressing a key on your keyboard or moving your
mouse, press the power button for at least 8 to 10 seconds until the computer turns off. Then press the power button again to turn on the
computer. You might lose data if you are unable to perform a Microsoft Windows shutdown.
HINT: ScanDisk may run when you restart the computer. Follow the instructions on the screen.
Turn the computer off— If your computer locks up and you are unable to get a response by pressing a key on your keyboard or moving your
mouse, press the power button for at least 8 to 10 seconds until the computer turns off. Then press the power button again to turn on the
computer. The solid blue screen appears because you were not able to perform a proper Windows shutdown. You might lose data if you are
unable to perform a Microsoft Windows shutdown.
Run the Program Compatibility Wizard Windows XP provides a Program Compatibility Wizard that configures a program to run in an
environment more similar to older Windows operating system environments.
1. Click the Start button, point to All Programs—> Accessories, and then click Program Compatibility Wizard.
2. On the welcome screen, click Next.
3. Follow the instructions on the screen.
Turn off call waiting (catch-phone)— See your telephone directory for instructions on deactivating this feature. Then adjust the dial-up
networking connection properties.
Windows XP
