have
with
your vehicle can
be
handled
by
your selling or
servicing dealer. Your dealer has the facility, trained
technicians, special tools and up-to-date information
to
promptly address any issue which may arise.. Cadillac
has empowered its dealers to make decisions and repair
vehicles, and they are eager to resolve your concern to
your complete satisfaction. If
your
concern has not been
resolved to your satisfaction, take the following steps:
STEP
ONE
--
Discuss your concern
with
a member of
dealership management. Normally, concerns can be
quickly resolved at that level.
If
the matter has already
been reviewed with the Sales, Service, or
Parts
Manager,
contact the owner of the dealership
or
the General
Manager.
STEP
TWO
--
If after contacting a member of
dealership management, it appears your concern
cannot
be
resolved by the dealership without further
help, contact the Cadillac Customer Assistance Center,
24
hours
a
day, by calling
1-800-458-8006.
In
Canada,
contact
GM
of Canada Customer Assistance Center in
Oshawa by calling
1-800-263-3777
(English) or
1-800-263-7854
(French).
For help outside of the United States and Canada, call
the following numbers as appropriate:
In
Mexico:
(525)
625-3256
In
Puerto Rico:
1-800-496-9992
(English) or
0
In the
U.S.
Virgin Islands:
1-800-496-9994
In
the Dominican Republic:
1-800-75
1-4135
(English) or
1
-800-75
1-4 136
(Spanish)
0
In
the Bahamas:
1-800-389-0009
0
In Bermuda, Barbados, Antigua and the British
0
In
all other Caribbean countries:
1-809-763-1315
1-800-496-9993
(Spanish)
'
Virgin Islands:
1-800-534-0122
0
In
other overseas locations,
call
GM
North American
Export
Sales
in
Canada
at
1-905-644-4
1
12
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