Customer Assistance and Information ...............8-2
Customer Satisfaction Procedure ......................8-2
Online Owner Center ......................................8-4
Customer Assistance for Text
Telephone (TTY) Users ................................8-5
Customer Assistance Offices ............................8-5
GM Mobility Reimbursement Program ................8-7
Roadside Service ...........................................8-7
Scheduling Service Appointments ....................8-10
Courtesy Transportation .................................8-10
Collision Damage Repair ................................8-12
Reporting Safety Defects ................................8-15
Reporting Safety Defects to the
United States Government ..........................8-15
Reporting Safety Defects to the
Canadian Government ................................8-15
Reporting Safety Defects to General Motors .....8-16
Service Publications Ordering Information .........8-16
Vehicle Data Recording and Privacy ................8-17
Event Data Recorders ...................................8-18
OnStar
®
......................................................8-19
Navigation System ........................................8-19
Radio Frequency Identification (RFID) ..............8-19
Section 8 Customer Assistance Information
8-1
