English - 38
Problem Possible Solution
No Picture, No Video
TV won't turn on. Make sure the AC power cord is plugged in securely to the wall outlet and the TV. •
Make sure the wall outlet is working. •
Try pressing the Power button on the TV to make sure the remote is working properly. •
If the TV turns on, it may be caused by Remote Control.
To x the Remote problem, refer to "Remote control does not work" below.
TV turns off automatically.
Check if the • Sleep Timer is set to On in the Setup menu.
If connected the TV to your PC, check your PC power settings. •
Make sure the AC power cord is plugged in securely to the wall outlet and the TV. •
If there is no signal for about 10 ~ 15 minutes with Antenna/Cable connection, the TV •
will turn off.
No picture/Video.
Check cable connections. (remove and reconnect all cables of TV and external •
devices)
Set your external device's (Cable/Set top Box, DVD, Blu-ray etc) video output to •
match the connections to the TV input. For example, external device's output : HDMI ,
TV's input : HDMI.
Make sure your connected device is powered on. •
Make sure to select the TV's correct source by pressing the • SOURCE button on the
remote control.
Reboot the connected device by reconnecting the device’s power cable. •
RF (Cable/Antenna) Connection
Cannot receive all channels.
Make sure Antenna cable is connected securely. •
Please try • Plug & Play to add available channels to the channel list.
Go to MENU → Setup → Plug & Play and wait for all avaiable channels are stored.
Verify Antenna is positioned correctly. •
Picture is distorted : macroblock,small
block,dots,pixelization.
Compression of video contents may cause picture distortion especially on fast moving •
pictures such as sports and action movies.
Low signal level can cause picture distortion. This is not a TV issue. •
PC Connection
“Not Supported Mode” message.
Set your PC's output resolution and frequency so it matches the resolutions supported •
by the TV.
PC is always shown on source list even
if not connected.
This is normal; PC is always shown on the source list even though a PC is not •
connected.
Video is OK but there is no audio with
HDMI connection.
Check the audio output setting on your PC. •
Others
Picture is not shown in full screen. Black bars on each side will be shown on HD channels when displaying upscaled SD •
(4:3) contents.
Black bars on Top & Bottom will be shown on movies that have aspect ratios different •
from your TV.
Adjust picture size option on your external device or TV to full screen. •
Remote control does not work.
Replace the remote control batteries with correct polarity (+ -). •
Clean the transmission window located on the top of the remote. •
Try pointing the remote directly at the TV from 5~6 feet away. •
BN68-02354J-Eng.indb 38 2009-10-26 �� 4:27:37
