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Security and privacy
When you use HP Instant Support, detailed device information, such as the serial number,
error conditions, and status, is sent to HP. HP respects your privacy and manages this
information according to the guidelines that are outlined in the HP Online Privacy Statement
(http://www.hp.com/country/us/eng/privacy.htm
).
To gain access to HP Instant Support
Toolbox (Windows)
Click the Information tab, and then click HP Instant Support.
myPrintMileage
myPrintMileage is a service that HP provides to help you keep track of your device usage to
help you forecast device usage and plan the purchase of supplies. It consists of two parts:
myPrintMileage website
myPrintMileage AutoSend, a utility that periodically updates the device usage information
on the myPrintMileage website
To use myPrintMileage, you must have the following:
Toolbox (Windows) installed
Internet connection
Device connected
On the myPrintMileage website, you can see the following items:
Print analysis, such as the amount of ink you have used, whether you use more black or
color ink, and the estimated number of pages you can print with the remaining amount
of ink.
Print accounting, which allows you to generate reports showing usage data, cost per
page, or cost per job for a specific time period; export this data as Microsoft Excel
spreadsheet files; and configure the e-mail alerts and notifications to receive print
accounting reports.
To gain access to myPrintMileage
Toolbox (Windows)
On the Information tab, click myPrintMileage, and then follow the onscreen instruction.
Windows taskbar
Right-click the Toolbox icon in the Windows taskbar, click myPrintMileage, and then
select View my print usage.
Do not bookmark the Web pages that are used to open myPrintMileage. If you bookmark the
site and connect to it by using the bookmark, the pages will not contain the current information.
To view all of the data that is sent to HP, select Source (for Internet Explorer) or Page Source
(for Netscape) from the View menu in your Web browser.
HP recommends that you enable myPrintMileage to send data for three to six months to allow
a meaningful amount of data to accumulate on the myPrintMileage website.
To use the Print accounting features, you must register for the service through the
myPrintMileage site.
